TRANSACTIONS
Kindly access the Client’s Cabinet for more details regarding the deposit and withdrawal methods.
PROCESSING TIME
– CM Index processes deposits every day, 24 hours 7 days a week, except specific public holidays; for Local Depositor, kindly contact the representative for operation hours.
– CM Index processes withdrawals on Monday to Friday during weekdays, while on weekends only from 14:00 to 16:00 server time (GMT+0 OR GMT+1).
– Deposit and withdrawal processing time depends on the type of method used or requested.
– Deposit and withdrawal processing time stated all over the website or official social media is specifically for CM Index’s side.
– Kindly note that in any case, if the fund takes a longer time to reach your bank/wallet account it is due to the additional processing time by PSPs or your bank’s side.
– The processing time for crypto deposit and withdrawal will be depending on the network confirmation in the blockchain.
METHOD CHARGES
– CM Index does not charge any additional fees for deposits or withdrawals, however, be aware that you may incur fees on payments to and from some PSPs.
– CM Index accepts no responsibility for any such fees incurred or imposed by the payment service providers.
– CM Index does not cover the charges for deposits and withdrawals made using International Wire Transfer as the charges are different between banks.
– CM Index covers Neteller and Skrill’s charges for both deposits and withdrawals.
– CM Index does not cover the 1% processing fee and the minimal fee (0.001 for ETH & $5 for USDT) by Crypto payment method. (Subject to change by PSP).
– Please note that the requested price of crypto during deposit submission and the processed amount into the trading account in USD may vary due to price fluctuation.
AML & 3RD PARTY
– Warning! For the Local Depositor method, please only contact, interact, and do transactions with our authorized Local Depositor only, information in the Client Cabinet.
– All withdrawals methods must be made to and from the same name as the registered account.
– Make sure you deposit from your account under your name as we do not process 3rd party transactions for all transaction methods including Local Depositor.
– Please note that all deposit and withdrawal transactions are also subject to internal Anti-Money Laundering (AML) controls.
WITHDRAWAL HIERARCHY
– Visa, Mastercard, and Crypto withdrawals can only revert up to the amount that you deposited, with a backdated period of 90 days or 3 months.
– You may select another withdrawal method used previously or a bank transfer method to withdraw if the amount has exceeded the deposited amount in the methods above.
– In any case that you deposited using multiple methods, kindly note that we will process withdrawals using the following hierarchy:
1) Visa or Mastercard
2) Crypto Payments
3) Neteller or Skrill
4) Local Depositor
5) Online Bank Transfer
6) International Wire Transfer
FSA of SVG: 26493 BC 2021 | MISA of Mwali: HY 00323216 & T 202321 | FSA of Labuan: Soon
CM Index LTD (26493 BC 2021)
CM Index LTD (HY 00323216 & T 2023216)
Registered: Suite 305, Griffith Corporate Centre, VC0120, Kingstown, Saint Vincent and the Grenadines.
Registered: P.B 1257, Bonovo Road, KM 0305 Fomboni, Island of Mohéli, Comoros Union.
Physical: Tamarind Square, Persiaran Multimedia, Cyber 10, 63000 Cyberjaya, Selangor.
Legal Announcement: CM Index LTD is incorporated in Saint Vincent & the Grenadines as a International Business Company (BC 26493 2021) under Financial Services Authority. CM Index LTD is licensed in Mwali as a International Business Company (HY 00323216) and as a International Brokerage & Clearing House (T 2023216) under Mwali International Services Authority. The website is owned and operated by the CM Index LTD. CM Index LTD is a member of CM Group LLC.Â
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General Disclaimer: Trading Forex, CFDs, and any financial derivative instruments on margin carries a high level of risk and may not be suitable for all investors, as you could sustain losses. The Company under no circumstances shall be liable to any persons or entity for any loss or damage in the whole or part caused by, resulting from, or relating to any transactions related to CFDs. CM Index LTD assumes no liability for errors, inaccuracies, or omissions, does not warrant the accuracy, completeness of information, text, graphics, links, or other items within these materials.
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Risk Warning:Â Trading Leveraged Products such as Forex and Derivatives may not be suitable for all investors as they carry a high degree of risk to your capital. Please ensure that you fully understand the risks involved, taking into account your investments and level of experience, before trading, and if necessary, seek independent advice.
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Regional Restrictions:Â CM Index LTDÂ currently only accepts clients from Asia & the Pacific confederation specifically from South East Asia. CM Index LTDÂ does not provide services to residents of the Americas region, Arab states, CIS countries, and EEA and EU nations.
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